The natural tendency is to treat AI as another tool in the stack, like adding another SaaS app. The platform shift to AI isn't about adding new tools to the RevOps tech stack. It's about fundamentally expanding the value RevOps delivers to the business. The teams that understand this will build for optionality, embrace the multiple waves, design modular systems, and plan for Jevons Paradox. The teams that treat AI as just another tool in the stack will fall behind.
Read MoreA Jevons paradox occurs when demand explodes dramatically in response to efficiency improvements, often outpacing the efficiency gains.
Read MoreRelationship challenges are often easier to solve when viewed backward. Instead of focusing on what makes relationships better, focus on avoiding what makes them worse.
Read MoreManagement is not just about managing direct reports or driving your own department’s outcomes—it’s about aligning with peers to move the entire business forward. This is the essence of first team principles [1].
Read MoreSpeed matters, but knowing when and where to apply it is crucial. When should you go slow vs fast?
Read MoreNewer does not always equal better. In fact, older is often better. Longevity implies resistance to change, obsolescence, competition, and thus odds of continued survival into the future.
Read MoreDoublethink is a form of self-deception. We’re all capable of holding contradictory beliefs and ideas. The trick is to be aware of these contradictions and manage them to our benefit.
Read MoreIn his book The Coaching Habit, Michael Bungay Stanier suggests using the following seven questions to become a more effective coach. These questions work with anyone: colleagues, bosses, and family members. Ask them in order, one at a time.
Read MoreDelayed gratification refers to resisting the temptation of an immediate reward to obtain an improved reward in the future. It’s about sacrificing a little satisfaction today to increase your quality of life tomorrow. It’s about being able to trade happiness today for more happiness in the future.
Read More“Have a Mamba Mentality” is all about reminding ourselves that we have earned the confidence to believe the following.
Read MoreProper delegation has a small sweet spot with two spectrums. You might under-delegate when you micromanage a delegated task. Or, you might over-delegate when you delegate projects that are too difficult or lack sufficient instruction.
Read MoreWhen you are self-deceived, the first step of recovery is to become aware of the deception. I’ve created this checklist of common symptoms to help me identify when I’m self-deceived so that I can get back to reality faster.
Read MoreMy predictions for 2023 focus on remote work and Artificial Intelligence (AI).
Read MoreThis year was a good year and I’m excited to get going on my 2023 goals.
Read MoreWindfall operates in the AdTech space, and LegUp Health is about to start investing a lot of money into digital marketing. I wrote this article to force myself to learn the details of the digital advertising ecosystem. In hindsight, I wish I had written this a year ago.
Read MoreDeciding what to do is straightforward. So is figuring out how to do it. But knowing when to do it is really hard. Effective leaders develop a sense of when.
Read MoreOne of my goals this year is to write a handbook on leadership. I’m woefully behind, so this article is an attempt to force some progress. I’ve spent a good bit reading about and taking notes on leadership over the last year. As of now, I think effective leadership is made up of four core elements: personal credibility, self-confidence, judgment, and an ability to inspire and sustain cooperation. What am I missing?
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